Refund Policy

BRINORA — REFUND & RETURN POLICY

Thank you for shopping with Brinora, operated by BRINORA FL USA LLC (“Brinora,” “we,” “us,” or “our”).

This policy explains when returns, replacements, and refunds may be available for our printed books, interactive sound books, and related educational products. By placing an order through brinora.co, you agree to the terms below.

1. 90-Day Return Window

We offer a 90-day return window. You have 90 days from the date your order is delivered to request a return.

Return requests submitted after the 90-day period may not be accepted, except where additional rights are provided by applicable law.

2. Review Product Details Before Ordering

Before purchasing, please review the product description carefully, including:

  • Recommended age range;

  • Book language and content;

  • Product dimensions and format;

  • Included accessories;

  • Charging or battery requirements for interactive products; and

  • Any safety or adult-supervision recommendations.

Age recommendations are provided as general guidance. A child’s interests, reading ability, and developmental needs may vary.

Selecting the wrong product, language, format, or age range is not considered a product defect. However, the product may still be returned within the 90-day return window if it meets the eligibility requirements below. Return shipping costs for customer-selection errors are the customer’s responsibility.

If you need help choosing a product, contact us at support@brinora.co before placing your order.

3. Return Eligibility

For a non-defective product to qualify for a return, it must be:

  • In the same condition in which it was received;

  • Unused or handled only as reasonably necessary to inspect the product;

  • Unmarked, clean, and free from torn pages, bent covers, stains, odors, liquid damage, or other signs of use;

  • Returned with its original packaging and all included parts or accessories; and

  • Accompanied by the order number or other proof of purchase.

Interactive sound books and electronic learning products must also be returned with all included charging cables, accessories, and components.

Products showing significant use, missing parts, writing or coloring, torn pages, liquid damage, impact damage, or damage caused by improper handling may be refused or may qualify for only a partial refund, to the extent permitted by applicable law.

These condition requirements do not apply in the same way to products that arrive defective, damaged, or incorrect. Those products are covered under Section 5.

4. How to Start a Return

To request a return, email support@brinora.co and include:

  • Your full name;

  • Order number;

  • The product you wish to return;

  • The reason for the return; and

  • Photos or a short video if the product is damaged or defective.

Please do not send a product back before receiving return authorization and return instructions from us. Unauthorized returns may not be accepted or refunded.

For change-of-mind returns and customer-selection errors, the customer is responsible for return shipping costs.

If the return is required because the product arrived defective, damaged, or different from what was ordered, Brinora will cover reasonable return shipping costs when a return is required.

5. Defective, Damaged, or Incorrect Products

Please inspect your order when it arrives. If a product is defective, damaged during shipping, incomplete, or different from what you ordered, contact us as soon as possible, preferably within 7 days of delivery.

Please include clear photos or a short video showing:

  • The product and packaging;

  • The damaged or defective area;

  • Any missing components; and

  • The shipping label, where applicable.

Examples of covered issues may include:

  • Damaged covers, bindings, or pages;

  • Printing errors or missing pages;

  • Sound, sensor, speaker, charging, or power defects in an interactive sound book;

  • Missing cables or accessories; or

  • Receiving the wrong product.

After reviewing the claim, we may offer a free replacement, replacement component, or full refund, depending on the issue and product availability.

The 7-day reporting request helps us investigate shipping damage promptly and does not limit any rights you may have under applicable law.

6. Interactive Sound Book Troubleshooting

Some sound-book issues may be resolved by:

  • Fully charging the product before first use;

  • Confirming that the power and volume controls are correctly set;

  • Using a compatible charging cable and power source; or

  • Following the activation and touch instructions provided with the book.

Contact support@brinora.co if you need assistance. We may request a short video to help identify the problem.

Do not continue using or charging a product that becomes unusually hot, emits an unusual odor, appears physically damaged, or shows signs of battery damage. Stop using it and contact us immediately.

Completing reasonable troubleshooting does not remove your right to an appropriate remedy for a confirmed defect.

7. Non-Returnable Items and Situations

The following generally do not qualify for return or refund:

  • Products returned more than 90 days after delivery, except where required by law;

  • Products returned without prior authorization;

  • Books containing writing, coloring, torn pages, stains, strong odors, or significant signs of use;

  • Products damaged through misuse, improper storage, liquid exposure, unauthorized modification, or failure to follow the supplied instructions;

  • Gift cards;

  • Free promotional gifts, which have no standalone refund value;

  • Personalized or customized products, where applicable; and

  • Items clearly marked “Final Sale” before purchase, except when defective or where applicable law provides otherwise.

A sale or discounted product is not automatically final sale unless it was clearly identified as such before purchase.

8. Refunds

After we receive and inspect an authorized return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear after it has been processed. Your bank, card issuer, or payment provider may require additional processing time.

For change-of-mind returns:

  • Original shipping charges are generally non-refundable; and

  • Return shipping costs are the customer’s responsibility.

If the product was defective, damaged, incomplete, or incorrect because of our error, the approved refund will include the product price and any applicable standard shipping charges.

If more than 10 business days have passed since we confirmed that your refund was processed, contact us at support@brinora.co.

9. Exchanges and Replacements

The fastest way to obtain a different product is usually to return the original eligible product and place a new order after the return has been approved.

For damaged, defective, incomplete, or incorrect products, we may send a replacement without requiring a new order.

Replacement availability is subject to inventory.

10. Order Cancellations and Address Changes

Orders may be cancelled or updated only before they have been processed for fulfillment.

Because we aim to process orders quickly, cancellation or address-change requests cannot be guaranteed. Once an order has entered fulfillment or has shipped, it cannot normally be cancelled and will be handled under the return process described above.

Customers are responsible for providing a complete and accurate shipping address at checkout. Contact us immediately if you notice an error.

11. Payment Disputes and Chargebacks

If you experience a problem with your order, we encourage you to contact us first at support@brinora.co so that we have an opportunity to investigate and resolve the issue promptly.

Nothing in this policy limits your right to contact your bank, card issuer, payment provider, or relevant consumer-protection authority.

If a payment dispute is opened, we may provide the payment provider with relevant order records, tracking information, proof of delivery, refund records, and customer communications so that the dispute can be reviewed accurately.

12. European Union Right of Withdrawal

If an order is delivered to a consumer in the European Union and EU consumer law applies, the customer generally has the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, contact support@brinora.co before the withdrawal period expires. After notifying us, the product must generally be returned within the period required by applicable law.

The customer may be responsible for direct return shipping costs unless:

  • We agree to cover those costs;

  • The product is defective, damaged, or incorrect; or

  • Applicable law requires otherwise.

Customers may inspect a product as they would in a physical store but may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics, and functionality.

Where required by law, eligible refunds will include the original standard delivery charge. We may withhold the refund until we receive the returned product or evidence that it has been sent back.

This voluntary 90-day return policy does not replace or limit any mandatory EU rights, including rights relating to defective or non-conforming goods.

13. Rights Under Applicable Law

This policy is intended to provide rights in addition to any mandatory consumer rights available under applicable federal, state, national, or local law.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will control.

14. Contact Information

For questions about returns, replacements, or refunds, contact:

  • Brand: Brinora

  • Website: brinora.co

  • Legal Entity: BRINORA FL USA LLC

  • Email: support@brinora.co