Privacy Policy

BRINORA FL USA LLC, doing business as Brinora (“Brinora,” “we,” “us,” or “our”), operates the website brinora.co and its related content, features, products, tools, and services (collectively, the “Services”).

Brinora offers children’s educational books, interactive sound books, and related learning products. Our website and purchasing services are intended for parents, guardians, educators, and other adult customers.

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, place an order, contact us, or otherwise use the Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you or another individual.

Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify or be linked to an individual.

Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information:

  • Contact information, including your name, email address, telephone number, billing address, shipping address, and country or region.

  • Order and transaction information, including products viewed or purchased, items added to your cart, order history, returns, replacements, cancellations, discounts, and shipping information.

  • Payment information, including payment method, payment status, billing details, and transaction confirmation. Full payment-card details are generally collected and processed directly by Shopify or our payment providers rather than stored by Brinora.

  • Account information, including your username, password, preferences, saved addresses, and account settings, if customer accounts are available.

  • Customer-support communications, including information, photographs, videos, and documents you provide when contacting us about an order, return, damaged product, or other inquiry.

  • Reviews and submitted content, including ratings, product reviews, comments, photographs, or other content you voluntarily submit.

  • Device and network information, including your IP address, browser type, device type, operating system, network connection, and other online identifiers.

  • Usage information, including how you browse or interact with our website, pages visited, products viewed, links selected, referring websites, and the dates and times of your interactions.

  • Marketing preferences, including whether you have subscribed to or unsubscribed from promotional communications.

  • Cookie and analytics information, including information collected through cookies, pixels, tags, software development kits, and similar technologies.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you place an order, create an account, subscribe to marketing communications, submit a review, contact customer support, or otherwise provide information to us.

  • Automatically through the Services, including through cookies, pixels, analytics tools, and similar technologies when you visit or interact with our website.

  • From Shopify and our service providers, including payment processors, fulfillment partners, shipping carriers, analytics providers, customer-support platforms, fraud-prevention providers, and marketing platforms.

  • From business and advertising partners, where permitted by applicable law.

  • From social media or third-party platforms, when you interact with our social media pages, use a social login feature, or otherwise direct a third party to share information with us.

3. How We Use Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

Providing and Improving the Services

We may use personal information to:

  • Process payments and complete transactions;

  • Fulfill, ship, and deliver orders;

  • Send order confirmations and delivery updates;

  • Create and maintain customer accounts;

  • Process returns, replacements, cancellations, and refunds;

  • Provide customer service and respond to inquiries;

  • Allow customers to submit product reviews;

  • Remember customer preferences and cart contents;

  • Recommend relevant educational products;

  • Improve our products, website, and customer experience; and

  • Maintain and operate the Services.

Marketing and Advertising

Where permitted by law, we may use personal information to:

  • Send promotional emails, offers, product announcements, or educational content;

  • Measure the effectiveness of our marketing;

  • Display advertisements on our website or other online platforms;

  • Personalize advertising based on website activity or product interests; and

  • Build or measure advertising audiences.

Where consent is required, we will request consent before sending marketing communications or using non-essential cookies and similar technologies.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email.

Security and Fraud Prevention

We may use personal information to:

  • Authenticate customer accounts;

  • Protect transactions and payment activity;

  • Detect, investigate, and prevent fraud;

  • Identify malicious, unsafe, or unlawful activity;

  • Protect our customers, business, website, and service providers; and

  • Enforce our terms, policies, and legal rights.

You are responsible for maintaining the confidentiality of your account credentials. Please do not share your password or account-access information with other people.

Communicating With You

We may use personal information to:

  • Respond to customer-support requests;

  • Provide information about an order or account;

  • Request information needed to resolve a return or product issue;

  • Send important service, security, or policy notices; and

  • Maintain our customer relationship with you.

Legal and Regulatory Purposes

We may use personal information to:

  • Comply with applicable laws and regulations;

  • Respond to valid subpoenas, court orders, government requests, or other legal processes;

  • Establish, exercise, or defend legal claims;

  • Investigate violations of our terms or policies; and

  • Maintain records required for tax, accounting, fraud-prevention, and regulatory purposes.

4. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

  • Shopify, which hosts and supports our ecommerce Services;

  • Payment providers, which process payments and help prevent payment fraud;

  • Fulfillment and shipping providers, which prepare, ship, track, and deliver orders;

  • Technology and hosting providers, which support our website, cloud storage, security, and business systems;

  • Analytics providers, which help us understand website traffic and customer interactions;

  • Customer-support providers, which help us respond to inquiries and manage customer communications;

  • Marketing and advertising partners, which help us provide advertising and measure marketing performance, where permitted by law;

  • Professional advisers, including accountants, attorneys, insurers, and consultants;

  • Affiliates and related companies, where necessary to operate our business;

  • Government authorities or other parties, where disclosure is required by law or necessary to protect legal rights; and

  • Parties involved in a business transaction, such as a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business.

We may also disclose information when you direct us to do so, request the disclosure, or provide your consent.

Our third-party providers process information according to their own privacy notices and contractual obligations.

5. Targeted Advertising and Data Sharing

We may work with Shopify and other advertising or analytics providers to display relevant advertisements and measure marketing performance.

Depending on where you live, certain disclosures of personal information for targeted or cross-context behavioral advertising may be defined as a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws, even when no money is exchanged.

Where applicable, you may opt out through our privacy choices page:

Your Privacy Choices

If you visit our website with a recognized Global Privacy Control signal enabled, we will process the signal as an opt-out request where required by applicable law.

If we can associate the browser or device sending the signal with your Shopify customer account, the request may also be applied to that account.

Other than legally recognized preference signals such as Global Privacy Control, we do not currently respond to general “Do Not Track” browser signals.

6. Relationship With Shopify

The Services are hosted and supported by Shopify.

Shopify collects and processes personal information about your access to and use of the Services to provide ecommerce, payment, security, analytics, personalization, and other platform features.

Information submitted through our website may be transmitted to Shopify and other service providers located outside your state, province, or country.

When Shopify processes personal information on our behalf to help us operate our store, Brinora is responsible for determining how that information is used for our business purposes.

Shopify may also process certain information for its own purposes and under its own privacy terms.

To learn more, review the:

Requests concerning information controlled independently by Shopify may need to be submitted directly through Shopify’s Privacy Portal.

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to:

  • Operate essential website functions;

  • Maintain customer sessions and shopping carts;

  • Remember preferences;

  • Process orders securely;

  • Understand website usage;

  • Measure website and marketing performance;

  • Prevent fraud; and

  • Personalize content or advertising where permitted.

Some cookies are necessary for the website to function. Other cookies may be optional and may require your consent, depending on where you live.

Where available, you may manage cookie preferences through the cookie banner or privacy settings displayed on our website.

You may also configure your browser to block or delete cookies. Blocking certain cookies may affect website functionality, saved preferences, checkout, or other features.

8. Third-Party Websites and Services

The Services may contain links to websites, social media platforms, or online services operated by third parties.

If you follow a third-party link, the third party’s privacy policy and terms will apply. We do not control and are not responsible for the privacy, security, availability, or content of third-party websites or services.

Information posted in public or semi-public areas, including product reviews or social media comments, may be visible to other users and may be used by third parties.

The inclusion of a third-party link does not necessarily mean that Brinora endorses that third party or its practices.

9. Children’s Privacy

Brinora sells books and educational products designed for children. However, our website, customer accounts, checkout process, and customer-support services are intended for use by parents, legal guardians, educators, and other adults, not independently by children under 13.

We do not knowingly request or collect personal information directly from children under 13.

Children under 13 should not:

  • Create a customer account;

  • Place an order;

  • Subscribe to marketing communications;

  • Submit a product review;

  • Contact customer support; or

  • Provide personal information through the Services

without the involvement and consent of a parent or legal guardian.

If you are a parent or guardian and believe that a child under 13 has submitted personal information to us without appropriate permission, contact us at support@brinora.co. We will review the request and take reasonable steps to delete the information where required.

We do not knowingly sell or share, as those terms are defined under applicable privacy laws, the personal information of individuals under 16 years of age.

Our physical books and sound books are not designed to collect, transmit, or store a child’s personal information unless a product description expressly states otherwise.

10. Security of Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no security system or method of transmission over the internet is completely secure. We cannot guarantee absolute security.

Please do not send passwords, complete payment-card numbers, government identification numbers, or other highly sensitive information through unsecured email or other unsecured communication channels.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Maintain customer accounts;

  • Complete orders and provide customer support;

  • Process returns, refunds, and warranty claims;

  • Meet tax, accounting, and legal requirements;

  • Prevent fraud and protect our Services;

  • Resolve disputes; and

  • Enforce contracts and policies.

The applicable retention period depends on the type of information, the reason it was collected, legal requirements, and whether an ongoing customer or business relationship exists.

When information is no longer reasonably required, we may delete or anonymize it, subject to applicable law and technical limitations.

12. Your Privacy Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have some or all of the following rights:

  • Right to access or know: Request access to personal information we maintain about you.

  • Right to correction: Request correction of inaccurate personal information.

  • Right to deletion: Request deletion of personal information, subject to legal exceptions.

  • Right to data portability: Request a portable copy of certain personal information.

  • Right to opt out: Opt out of certain sales, sharing, targeted advertising, or profiling activities.

  • Right to restrict processing: Request that certain processing be limited.

  • Right to object: Object to certain processing activities.

  • Right to withdraw consent: Withdraw consent where processing is based on consent.

  • Right to appeal: Appeal a decision we make regarding a privacy request, where applicable.

  • Right to non-discrimination: Exercise applicable privacy rights without unlawful discrimination.

These rights are not absolute and may apply only in certain circumstances.

To submit a privacy request, contact support@brinora.co or use the privacy controls provided through the Services.

We may need to verify your identity before completing a request. Verification information will be used only to confirm the identity and authority of the requester.

Where permitted by law, you may authorize an agent to submit a request on your behalf. We may require proof of authorization and may ask you to verify your identity directly.

We will respond within the period required by applicable law.

13. Marketing Communications

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message.

After unsubscribing, we may continue to send non-promotional communications relating to:

  • Orders;

  • Shipping and delivery;

  • Returns or refunds;

  • Customer accounts;

  • Security notices; and

  • Changes to our legal terms or policies.

14. Additional Information for EEA and UK Residents

If you reside in the European Economic Area or United Kingdom, we process personal information under one or more applicable legal bases, including:

  • Performance of a contract, such as processing and delivering your order;

  • Compliance with legal obligations, such as tax, accounting, and regulatory requirements;

  • Legitimate interests, such as operating our business, preventing fraud, improving the Services, and providing customer support, where those interests are not overridden by your rights;

  • Consent, including for certain marketing communications, cookies, and advertising activities; and

  • Establishment, exercise, or defense of legal claims, where applicable.

You may have the right to:

  • Access, correct, or delete your personal information;

  • Restrict or object to processing;

  • Receive certain information in a portable format;

  • Withdraw consent at any time; and

  • Lodge a complaint with your local data-protection authority.

Withdrawing consent does not affect the lawfulness of processing performed before the withdrawal.

A list of EEA data-protection authorities is available through the European Data Protection Board.

15. International Data Transfers

Your personal information may be transferred, stored, or processed outside the country in which you live, including in the United States, Canada, and countries where Shopify or our service providers operate.

When personal information is transferred from the European Economic Area or United Kingdom to a country that has not been recognized as providing an adequate level of protection, we rely on legally recognized safeguards where required, such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Addendum, or another valid transfer mechanism.

16. Complaints

If you have a concern about how we collect, use, or disclose personal information, contact us using the information below.

We will review and respond to privacy complaints within a reasonable period.

Depending on where you live, you may also have the right to appeal our response or lodge a complaint with your state, national, or local privacy or data-protection authority.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our privacy practices;

  • Our products or Services;

  • Shopify or other service providers;

  • Applicable laws or regulations; or

  • Operational, security, or business requirements.

When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date.

We will provide additional notice where required by applicable law.

18. Contact Us

For questions about this Privacy Policy, our privacy practices, or your privacy rights, contact:

  • Brand: Brinora

  • Legal Entity and Data Controller: BRINORA FL USA LLC

  • Website: https://brinora.co

  • Email: support@brinora.co

  • Mailing Address: 14444 Whitewater Way, Brooksville, FL 34604, United States